FAQ's

Are your glazes safe for pets?

I take special care to only choose and use glazes that are lead-free and therefor food safe.

I've ordered online - when can I expect my order to arrive?

Although all efforts are made to get your order to you as soon as possible, Ceramics is a
slow art that requires patience and it is therefore that I ask you to please allow 4-6 weeks for
production.

Do you courier all over South Africa?

Yes I do!

Which courier company do you use?

Soenchie’s are couriered via The Courier Guy.

How do I clean my pets' bowl?

Your Soenchie item is fired to 1200 degrees and is therefore classified as stoneware.
Although pieces are dishwasher safe, hand wash is advised for most washes to extend the
lifespan of your handmade item.

Do you do customizations?

Yes. There are limited slots available for customization at an additional fee. If you take a
look at the custom bowl option under the furkid range you will be able to select your
customization in the form of colour as well as your furkid’s name engraved on the outside of
the bowl.

I have a store and would love to stock your products. Do you do wholesale?

Yes I do, do wholesale, subject to capacity. Please email Zelda@soenchie.com and I will
forward my current product list and pricing. Please share where your shop is located, as
well as a link to a website and any other additional information.

At which stores do you sell your products?

Soenchie is currently stocked at:

  • Fabricate, Gardens Centre, Cape Town
  • Calibou, Clarens
  • Custom bowls exclusively stocked at Mash, Sea Point, Cape Town
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